How to cancel my subscription

[sebastians76719661]

I want to cancel my CC plan which renewes in September. I was able to find our that if "Cancel plan" is now available I should contact you through Support forums which I'm doing right now.

[AxelMatt · Accepted solution]

This is a public forum, not Adobe support...

You have to contact Adobe staff to help (click below).

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

[storyincs85309002]

I Have tried to cancel this way, I have followed the online options, logedinto my account

clicked on account settings

Then went to Contact support

this takes me through to What can we help with page

I Click on the Account Issues

This takes me to options, Last one being Cancel Membership, which I select

I then get sent to "try one of these articles to solve your issue, I selcthow to cancel my membership

This takes me to Cancel your creative cloudemembership., I select the Creative cloude for team subscription, which gives me a contact us selection option, which I select

I am right back at the start- What can we help you with page

I have tried a number of times & called the very uslessnumber 800 443 8158

I have been trying to sort for weeks now & I have now resorted to cancel my Credit card to stop the payment.

Not good guys, I just want to change the way I subscribe but this is giving me second thoughts, I am going to look at other options

[Abambo]

I have never had a problem to get in contact to customer service and I’m not located in the US!!!

Try chat! IT WORKS! Esch time I have a problem I contact Adobe via chat. I get my transcript for free.