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Hello!
I have a fully pre-paid annual student Photography Plan (Ps, Lightroom, Bridge) that will be active until 19/06/2019, and also another fully pre-paid annual 1 App Plan (Illustrator) that will last until 31/10/2019.
Now I want to upgrade my subscription to an annual All Apps student plan.
How should I go about this?
Should I cancel my Photography and Illustrator plan first before getting the All Apps plan?
But if I cancel those two plans, would I get a refund for the spare months that I didn't use?
Or will the All Apps price be somehow recalculated to accommodate the the 2 months of Ps,Lr,Br and 4 months of Ai that I'm still entitled to?
I'm still a student so even if this is a month issue, it's still a big deal for me since I don't want to over charge my dad's credit card.
When I enter my account and go to My Plans and then click on Manage, the options available seem to be for other issues or to completely cancel the plan. I don't want to do any blind cancelling until I have this figured out.
So, thank you in advance, I'll appreciate any guidance on this matter
Antonella.
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