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how to contact customer support or deal with CS6 activation

Community Beginner ,
Jan 30, 2025 Jan 30, 2025

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I own CS6. My adobe account shows I own this, but it also shows I have no activated devices.

I changed my motherboard and when I launched an app now it says I have too many activated devices and to deactivate one. Obviously, this is bad programming as I can't have too many activated devices at the same time as I have none.

Furthermore, when I use Adobe's automated UI, it doesn't acknowledge I have a registered product and as far as I have experienced, I can't thereby connect to customer service for them to help fix this. I expect adobe wants me to just pay for a new software package, but I have zero interest in this.

This entire situation seems criminal, as I cannot seem to access my legally owned software and the company is pushing me to pay for something else.

How can this be fixed?

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correct answers 1 Correct answer

Community Expert , Jan 30, 2025 Jan 30, 2025

there's no support for cs6.

 

and you can only deactivate from an activated computer.

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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there's no support for cs6.

 

and you can only deactivate from an activated computer.

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Community Beginner ,
Jan 31, 2025 Jan 31, 2025

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I typically consider support to mean troubleshooting software being able to running on an OS. I don't consider support as meaning access to activating one's own software. That's vulturous, but it is Adobe.

Regardless, thank you for your reply.

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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sorry about that bad news, but you're welcome.

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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>changed my motherboard

 

Unfortunately, that makes the program think it is a new computer (which it really is) and if you did not DE-activate before changing the motherboard there is no way to do a new activation

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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... unless you can restore the old mb.

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Community Beginner ,
Jan 31, 2025 Jan 31, 2025

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I'm not sure reinstalling the old Mobo will do it. It's a Windows system which has their new security "feature" which is embedded in the bios.

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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100% agree, it's the only hope for that computer but not a certainty.

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Community Expert ,
Feb 01, 2025 Feb 01, 2025

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Your CS6 came with two activations.

If you're installed on another device to which you still have access, you may be able to deactivate from that one.

 

Otherwise, your activation limit is exhausted. Time to replace your 13-year-old products.

 

MODERN OPTIONS:
==============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Camera Raw
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Adobe Express (free starter plan)
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Feb 07, 2025 Feb 07, 2025

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Why is it time to replace my 13 year old product? It can work perfectly fine in a VM.

 

Adobe should allow users to deactivate their devices remotely. Every other software product allows this but Adobe. This is obviously a money grab, nothing more. Many professionals will have a good use case for keeping their software uptodate with the latest filters, etc.... but the option to use older software should be maintained for owners of their own software.

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Community Expert ,
Feb 07, 2025 Feb 07, 2025

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@Fluid_poetry 

 

you're getting distracted.

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