How to de-activate Premiere Elements 14 on a dead computer?

New Here ,
Jan 17, 2022 Jan 17, 2022

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The only solutions I see all involve signing out of the old download to allow access to a new download if you've reached your maximum number of computers.  My problem is my oldest laptop computer that had my original download has been dead for 6 years and I have no way to de-activate that computer to allow usage on my two newer computers.  HELP!  I tried to contact help yesterday online, and it was to the payments page who couldn't help me at all.  Is there a way to de-activate a computer from my account page?  Any other options?  Thank you.

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Activation , Feature request , Installation

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jan 17, 2022 Jan 17, 2022

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Thank you for this info.  I tried calling first.  Was put on hold for 9 minutes, then disconnected.

 

Tried the online chat and it's telling me I don't have a registered product.  Given a link to register, when I click on it it takes me to my product page where there are clearly 3 products registered to my email address.

 

Any other suggestions or help?  Thank you.

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Adobe Community Professional ,
Jan 17, 2022 Jan 17, 2022

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Try calling again?

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