How to get a refund for Adobe auto renewal

New Here ,
Sep 17, 2021 Sep 17, 2021

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Hi all, i've seen a few of these posts and have seen some people have been able to get refunds and others haven't. I am a student in Australia and have an adobe creative cloud student subscription for all the apps, i'm writing this post as I was automatically renewed for a year subscription of $527 for an account I am no longer using. I have tried to cancel this account in the past but haven't been able due to the fact that adobe is constantly trying to charge my card to renew my subscription, however, I haven't had enough money on that card for the transaction to go through, therefore, i thought i'd wait until the account automatically cancels itself. Fast forward 2 weeks and I have transferred a large sum of money into said account in order to purchase something and in the meantime adobe has charged me the $527 for the account renewal, it's honestly super annoying that I can't cancel my account because adobe is trying to charge me and the fact that they won't issue refunds for auto renewals is absurd for such a large comapny, especially with how much the plans are. I am no longer using the account so i'm not worried about losing access I just want my money back. 

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Adobe Community Professional ,
Sep 17, 2021 Sep 17, 2021

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You should have cancelled before your subscription renewed

 

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Sep 18, 2021 Sep 18, 2021

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That was really unwise. To hope it would just cancel and go away. If you have a contract to pay and the card can't be used you debt doesn't go away. What is likely to happen is that the debt builds up, and may be passed on to a debt collection agency, who can charge you hundreds of dollars and/or take legal action. This can affect your credit rating and whole future financial life; lenders and sellers prefer people who keep their promises to pay.
You need to call Adobe, and be extra polite and apologetic, and hope that the person you are speaking to has the power and the whim to sort it out in your favour. Arguments about how absurd it is that a big company continues to charge a poor student who promised to pay cut NO legal ice and won't help your case either, whether we agree or not. 

warning: Adobe WILL NOT contact you. If anyone does, now, they are a scammer. 

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