I am charged 17.99€ / month for Adobe Acropro and I never subscribed to it

New Here ,
May 21, 2018 May 21, 2018

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I am charged 17.99€ / month for Adobe Acropro and I never subscribed to it. I can't even see Adobe Acrobat on my product on my account. How do I stop this and get a refund for something I never agreed to pay ?

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correct answers 1 Correct answer

Adobe Community Professional , May 21, 2018 May 21, 2018
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Help Center https://helpx.adobe.com/support.html is a good place to start Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, script...

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Adobe Community Professional ,
May 21, 2018 May 21, 2018

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jun 10, 2022 Jun 10, 2022

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I pay even more. 64 euro's monthly. And I never asked for it. I win a program with course on the internet and activated it. No more. I now have to pay more than n300 euros to stop it. How do I stop this?

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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You did give Adobe permission by entering your payment information

 

Go back up to my previous reply

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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You must have given your payment card details to someone.

 

Acrobat Pro for mobile might have been purchased from Apple or Google Play store in which case you would need to cancel through the vendor.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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