I am having problems downloading After Effects

New Here ,
Jan 08, 2016 Jan 08, 2016

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Hi, My mac version 10.11 and it is saying, "After effects is downloading" but when I click my downloads tab nothing is there. No download in process, nothing. What may be the problem?

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correct answers 1 Correct answer

Adobe Employee , Jan 14, 2016 Jan 14, 2016

Please clear /tmp folder and close the following process and retry.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

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Adobe Employee ,
Jan 14, 2016 Jan 14, 2016

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Please clear /tmp folder and close the following process and retry.

  • CreativeCloud
  • Adobe CEF Helper`
  • Adobe Desktop Service
  • AdobeIPCBroker
  • Creative Cloud
  • AdobeUpdateDaemon
  • AdobeServiceInstaller
  • AAM Update Notifier
  • CCLibrary
  • node
  • Core Sync

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Когда я начинаю скачивать, идет загрузка до 2% а потом останавливается

 

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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@N259831294o73,

 

if you have a mac, you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

 

that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

 

there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

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