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I am not able to sign into adobe download assistant.

New Here ,
Nov 06, 2015 Nov 06, 2015

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I started a subscription yesterday and Photoshop downloaded on its own. I really need Illustrator and InDesign so I can start on a freelance job. So far no luck trying to download those two. I thought maybe if I signed into the download assistant that would help. If anyone has any tips for me, that would be greatly appreciated!

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correct answers 1 Correct answer

New Here , Nov 06, 2015 Nov 06, 2015

Hi John,

Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud Land.

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Community Expert ,
Nov 06, 2015 Nov 06, 2015

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Does your Cloud subscription show on your account page?

https://accounts.adobe.com/ then click Plans & Products at the top

Did you buy the ENTIRE subscription, or only the special photography plan?

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New Here ,
Nov 06, 2015 Nov 06, 2015

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Hi John,

Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud Land.

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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I'm trying to download Photoshop and I've downloaded Adobe Download Assistant and signed in, and it ...Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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@cristina268055036k3x, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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i didn't understand that last message.

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Community Beginner ,
Nov 10, 2022 Nov 10, 2022

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started a subscription yesterday and Photoshop downloaded on its own. I really need Illustrator and InDesign so I can start on a freelance job. So far no luck trying to download those two. I thought maybe if I signed into the download assistant that would help. If anyone has any tips for me, that would be greatly appreciated!

Viewsn ok

 

 
 

 

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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did you install the cc desktop app linked in my above message?

 

if not, do so.

 

if yes, what problem are you having installing ai and id?

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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yes

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud Land. I'm 

 

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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@cristina268055036k3x, excellent.  thanks for the update.

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