I am not able to sign into adobe download assistant.

[nao-limit]

I started a subscription yesterday and Photoshop downloaded on its own. I really need Illustrator and InDesign so I can start on a freelance job. So far no luck trying to download those two. I thought maybe if I signed into the download assistant that would help. If anyone has any tips for me, that would be greatly appreciated!

[John T Smith]

Does your Cloud subscription show on your account page?

https://accounts.adobe.com/ then click Plans & Products at the top

Did you buy the ENTIRE subscription, or only the special photography plan?

[nao-limit · Accepted solution]

Hi John,

Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud Land.

[cristina268055036k3x]

I'm trying to download Photoshop and I've downloaded Adobe Download Assistant and signed in, and it ...Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud

[cristina268055036k3x]

 Where do I find the adobe download assistant? I need it to download adobe illiustrator trial.

Where do I find the Adobe download assistant? I need it to download adobe illustrator I had a  I'm a...

[kglad]

@cristina268055036k3x, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[kglad]

i didn't understand that last message.

[cristina268055036k3x]

started a subscription yesterday and Photoshop downloaded on its own. I really need Illustrator and InDesign so I can start on a freelance job. So far no luck trying to download those two. I thought maybe if I signed into the download assistant that would help. If anyone has any tips for me, that would be greatly appreciated!

Viewsn ok

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[kglad]

did you install the cc desktop app linked in my above message?

if not, do so.

if yes, what problem are you having installing ai and id?

[cristina268055036k3x]

yes

[cristina268055036k3x]

Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud Land. I'm 

[kglad]

@cristina268055036k3x, excellent.  thanks for the update.