I am unable to install Adobe software licenses after logging in. It says it does not recognize my user name after logging in.

[dominicd60350027]

I am unable to install Adobe software licenses after logging in. It says it does not recognize my user name after logging in.

[kglad]

can you check your account using, what you think, is your user name - Adobe ID

[dominicd60350027]

My ID, which I believe to be correct, is my email address.

[kglad]

yes.  and?

[dominicd60350027]

Because when I log in to install the licenses, I get the following message:

Adobe Licensing Web Site

Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.

Please use button to login as another user.

I do not understand this because I have information which highlights how an adobe licensing purchase has been processed.

[kglad]

you have an enterprise license, not the more common single-user license?

[dominicd60350027]

I would have to double-check. But I believe it is an enterprise license. Did you need the order number?

[kglad]

no, i just need to know if you have a single-user license or enterprise.

[dominicd60350027]

It appears that Virginia Kwolek (Virginia.Kwolek@sunquestinfo.com) is the person who purchased the Adobe here at Sunquest for me. I just talked to her and she told me that she needed an email to reset her password so I could get in under the email address and password. Would you like me to attach the email?

[kglad]

if you're trying to transfer an adobe license, Transfer an Adobe product license

[ColorCreatives]

unable to access lightroom and adobe premier pro platforms. Created an account and sign-in keeps saying password incorrect. Made a new email and used the new email to create a different account and still same error message. Assistance please. 

[John T Smith]

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

[kglad]

did opt to recover your password?