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I am unable to install Adobe software licenses after logging in. It says it does not recognize my user name after logging in.

New Here ,
Jul 20, 2015 Jul 20, 2015

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I am unable to install Adobe software licenses after logging in. It says it does not recognize my user name after logging in.

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Community Expert ,
Jul 20, 2015 Jul 20, 2015

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can you check your account using, what you think, is your user name - Adobe ID

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New Here ,
Jul 20, 2015 Jul 20, 2015

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My ID, which I believe to be correct, is my email address.

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Community Expert ,
Jul 20, 2015 Jul 20, 2015

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yes.  and?

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New Here ,
Jul 20, 2015 Jul 20, 2015

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Because when I log in to install the licenses, I get the following message:

 

Adobe Licensing Web Site

 

Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.

 

Please use button to login as another user.

 

I do not understand this because I have information which highlights how an adobe licensing purchase has been processed.

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Community Expert ,
Jul 20, 2015 Jul 20, 2015

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you have an enterprise license, not the more common single-user license?

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New Here ,
Jul 20, 2015 Jul 20, 2015

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I would have to double-check. But I believe it is an enterprise license. Did you need the order number?

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Community Expert ,
Jul 20, 2015 Jul 20, 2015

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no, i just need to know if you have a single-user license or enterprise.

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New Here ,
Jul 21, 2015 Jul 21, 2015

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It appears that Virginia Kwolek (Virginia.Kwolek@sunquestinfo.com) is the person who purchased the Adobe here at Sunquest for me. I just talked to her and she told me that she needed an email to reset her password so I could get in under the email address and password. Would you like me to attach the email?

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Community Expert ,
Jul 21, 2015 Jul 21, 2015

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if you're trying to transfer an adobe license, Transfer an Adobe product license

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New Here ,
Jan 05, 2023 Jan 05, 2023

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unable to access lightroom and adobe premier pro platforms. Created an account and sign-in keeps saying password incorrect. Made a new email and used the new email to create a different account and still same error message. Assistance please. 

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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did opt to recover your password?

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