i bought a plan but i cant download t

[weronikajasn]

Hello. I purchased a plan and got a confirmation email, I clicked on the link and download the Creative Cloud, but when I download the suites, justs takes me to free trial. On my account it states i have no plan. The plan has been charged to my account so I know I purchased it. Anyone can help me?

[LinSims · Accepted solution]

This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues, or issues with downloading or installing old, unsupported versions of Adobe software. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: .

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Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.