I bought a subscription but I can't enter and start using the product

New Here ,
Dec 25, 2016 Dec 25, 2016

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Hi!

Yesterday I was automatically log out from Illustrator, after that I can't log in one more time. With the same account in creative cloud it is written that I don't have the subscription, but I do. How can I continue using the Illustrator. The e-mail with the confirmation about payment I have.

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correct answers 1 Correct answer

Adobe Community Professional , Dec 25, 2016 Dec 25, 2016
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html-and 'looping' https://forums.adobe.com/thread/1504792Does your Cloud subscription properly show on your account page?https://www.adobe.com/account.html for subscriptions on your Adobe pageIf you have more than one email, are you sure you are using the correct Adobe ID?.If yesLog out of your Cloud account... Restart your computer... Log i...

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Adobe Community Professional ,
Dec 25, 2016 Dec 25, 2016

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Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help

-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

-and 'looping' https://forums.adobe.com/thread/1504792

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

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New Here ,
Apr 03, 2022 Apr 03, 2022

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Hi, today I buy subscription for month for adobe lightroom and whant to open premium but nothing happened. On galaxy store i see purchase and it is ok. 

What to do?

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