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I can't download Adobe After Effects, attached is my error code

New Here ,
Jan 22, 2024 Jan 22, 2024

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Exit Code: 120
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 6 warnings(s) 

FATAL: Fatal Error '120' occurred while download
FATAL: Error occurred in download of package (Name: AdobeAfterEffects24AllTrial Version: 24.1.0.78). Error code: '120' 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------
TOPICS
Activation , Creative Cloud , Installation , New user

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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It says something about proxy, so it could be a network issue. Check the following article

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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that's a disk space error.  how much free space is on your c drive?

 

if you're installing onto another drive, how much free space is on that drive, too?

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New Here ,
Feb 16, 2024 Feb 16, 2024

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i have the same error and i have over 400gbs left on that drive

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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@David33199483zvg6 

 

that's a disk space error.  how much free space is on your c drive?

 

if you're installing onto another drive, how much free space is on that drive, too?

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New Here ,
Feb 16, 2024 Feb 16, 2024

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thank you. I did have enough space on the drive i wanted AE to be installed but almost nothing on c 

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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LATEST

that's a problem. ie, even when installing on a non-os drive, your os drive still is the destination for significant files.  there's no easy way to circumvent this.

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi @Jordan34968005wwps,

We're sorry for the trouble. Did you test the issue after clearing up disk space as mentioned by @kglad.

You can also take help of this article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error120

Let us know if you have any questions for us.

Regards,

Shivangi 

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