I can't download Adobe After Effects, attached is my error code

[Jordan34968005wwps]

Exit Code: 120
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 6 warnings(s) 

FATAL: Fatal Error '120' occurred while download
FATAL: Error occurred in download of package (Name: AdobeAfterEffects24AllTrial Version: 24.1.0.78). Error code: '120' 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

[Manan Joshi]

It says something about proxy, so it could be a network issue. Check the following article

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-Manan

[kglad]

that's a disk space error.  how much free space is on your c drive?

if you're installing onto another drive, how much free space is on that drive, too?

[David33199483zvg6]

i have the same error and i have over 400gbs left on that drive

[kglad]

@David33199483zvg6 

that's a disk space error.  how much free space is on your c drive?

if you're installing onto another drive, how much free space is on that drive, too?

[David33199483zvg6]

thank you. I did have enough space on the drive i wanted AE to be installed but almost nothing on c 

[kglad]

that's a problem. ie, even when installing on a non-os drive, your os drive still is the destination for significant files.  there's no easy way to circumvent this.

[Shivangi_Gupta]

Hi @Jordan34968005wwps,

We're sorry for the trouble. Did you test the issue after clearing up disk space as mentioned by @kglad.

You can also take help of this article: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error120

Let us know if you have any questions for us.

Regards,

Shivangi