I can't download Premiere Pro

[SuncityStargazingMagazine]

i pay for creative cloud, $55.99 but its not showing access to all and every

single Adobe program i was promised!!

it tells me to do a 7 day trial. like what?! i paid my money!!!

help!!

Mod note: Title was changed to removed all-caps. Please abide by Adobe Community Guidelines.

[Ann Bens · Accepted solution]

Sign out and in of Creative Cloud and try again.

[SuncityStargazingMagazine]

Yes. This worked. It showed up on Creative Cloud as install, then one day it decided to switch to try or buy. But yes, the

relogin worked. All these other replies too confusing , but thanks.

[John T Smith]

Also...

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[kglad]

start with @John T Smith's first link.  

only if that fails, should you proceed to:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[SuncityStargazingMagazine]

thanks, i just relogged in to Creative Cloud and that worked

[kglad]

glad to hear it.  and you're welcome.

[Jeffrey_A_Wright]

SuncityStargazingMagazine, I can confirm that you have an active membership for Creative Cloud applications under the account you used to post to this public discussion forum.

Please try the helpful suggestions offered by Ann, John, and Kglad, which cover several common solutions to fix the computer and allow you to download the promised Adobe programs.

If you continue encountering problems, SuncityStargazingMagizine, can you respond with the Adobe programs you are downloading and any error messages that occur?

It can be frustrating when we cannot use our paid-for services. Kglad, John, Ann, myself, and the rest of the Adobe Community look forward to your updates, SuncityStargazingMaghazine. We will have you unblocked and editing videos and photos soon!

[SuncityStargazingMagazine]

bottom line: i pay my monthly dues. in one sentence, why would it show me "buy", "try" instead of install? i think maybe i wasnt logged in to creative cloud dashboard correctly?

also, isnt there a number or direct support to contact Adobe since im a paid account?

[kglad]

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[SuncityStargazingMagazine]

thanks, but where does Adobe list their "contact support"? why is there no live phone support number?

[Jeffrey_A_Wright]

Elpasostarandplanets, the ability to contact us via telephone can vary by country and the Adobe software or service. Clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen will begin the chat process as described by Kglad. If the chat window fails to open, then please use a different device.

New memberships can often end up showing in trial mode if the computer or network is blocking the necessary access to validate the membership. The chat window might also be blocked for the same reason. 

Information on how you can correct this blockage can be found in the links shared by Kglad and John, Elpastarsandplanets. If an organization manages the computer or network, then you may need their assistance to use the paid membership on the computer successfully.

[SuncityStargazingMagazine]

Hi Jeff!

thank you for being the first to respond, that was a relief!

thanks, i just relogged in to Creative Cloud and that worked.

nice to meet you![edited by moderator]