i can't install adobe illustrator

[tatianap33139685]

hi, I have this problem: when i try to install illustrator in a new mac with my profile (where I have a account where I buy a

Creative Cloud for teams) but I can't make the download because the system ask me a new payment.

How can I manage this problem?

thanks

[John T Smith · Accepted solution]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[Linda 1106]

there is no button to install Ai

[kglad]

@Linda 1106, are you looking at your cc desktop app?

if so, what does it say next to ai?  "open", "install" something else?

[Linda 1106]

Problem resolved. Thank yo

[kglad]

you're welcome.