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i can't install adobe illustrator

New Here ,
Sep 07, 2016 Sep 07, 2016

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hi, I have this problem: when i try to install illustrator in a new mac with my profile (where I have a account where I buy a

Creative Cloud for teams) but I can't make the download because the system ask me a new payment.

How can I manage this problem?

thanks

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correct answers 1 Correct answer

Community Expert , Sep 07, 2016 Sep 07, 2016

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

...

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Community Expert ,
Sep 07, 2016 Sep 07, 2016

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Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

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New Here ,
Nov 15, 2022 Nov 15, 2022

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there is no button to install Ai

 

 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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@Linda 1106, are you looking at your cc desktop app?

 

if so, what does it say next to ai?  "open", "install" something else?

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Problem resolved. Thank yo

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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you're welcome.

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