I can’t launch Adobe Creative Cloud products

[Nasta13570]

I can’t launch any of the products of Adobe Creative Cloud. It says it's impossible to connect to Adobe servers, the error code 102. I have a good Internet connection. I also reinstalled Creative Clouds and Photoshop but it didn't work. So what should I do now?

[Manan Joshi · Accepted solution]

Hi @Nasta13570,

See the following link

https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

-Manan

[Nasta13570]

Nothing works from the link above. And error code is 102, not P206.

[kglad]

error code 102 is unable to install the product, not unable to connect.  can you embed a screenshot of the error message?

were you able to install the cc desktop app onto your computer without problem?

does your default browser support tls 1.2?

[Nasta13570]

I didn't have a problem with creative cloud.

I attach here screenshots but I don't know whether it helps because it's in Russian.

My default browser is Safari, I think it supports tls 1.2 but I don't kmow exactly. 

[kglad]

understood about the cc app.

you can check your browser's tls here, https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html (but if you have a close-to current mac os, your safari should be ok).

can you translate each error messages as carefully and completely as you are able?

[Nasta13570]

It seems that I have no problem with tls 1.2. 

First image says: It's imposible to check the status of your subscription. It's imposuble to connect to Adobe servers. Maybe there is a problem with Internet connection. 

Second: An error occurred in the Photoshop product, it should be closed.

You cannot use Photoshop now. Contact support team with reference to error code 102.

[kglad]

ok, so you have two different error messages.

the most important one is the impossible to connect error.  if we fix that, the photoshop error is likely to be fixed too.

start here and confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

let me know the result.

[Nasta13570]

Thank you! I guess I figured it out.

[kglad]

what was the solution?

[back27384940ds5a]

I also can’t launch Adobe Creative Cloud products. can any body help me/

[kglad]

@back27384940ds5a 

what exactly is the problem?

[Genesis28132476v3tf]

여기가 정상입니다 카지노 사이트. 공정하고 즐거운 환경을 제공하기 때문에 다양한 특전과 요율을 만나보실 수 있습니다. 그래서 왜 아직도 기다리고 있니? 오늘 가입하세요.

[Czarina28129658hd6n]

온라인 도박은 당신이 탐닉하는 것입니까? 이 웹 사이트를 사용하여 플레이하는 것이 좋습니다 카지노 게임 이기고 싶은 것을 선택할 수 있기 때문입니다.

[Vien28237585v61p]

새롭게 업데이트된 라이브 바카라 정통 아시아 최고의 카지노 테이블에 앉아 있는 듯한 느낌을 받을 수 있습니다. 추가된 기능에는 페어 사이드 베팅과 같은 특별 베팅과 다양한 도로 선택을 통해 볼 수 있는 추가 통계가 포함됩니다. 그래서 당신은 무엇을 기다리고 있습니까? 지금 플레이하세요.