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I can't log in, because the page refreshing every time

New Here ,
Jan 31, 2023 Jan 31, 2023

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Hi,

 

Ik reset my macbook and I want to download creative cloud but the page to login is refreshing every time again and again. 

I have a adobe student package from Surfspot. 

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Creative Cloud , Installation

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Jan 31, 2023 Jan 31, 2023

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I have MacOS. 

If I go to the website by step 1, I get a error: 500 Internal Server Error. 

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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@pleun28194812a025 

 

clear your adobe.com cookies and/or use a different browser

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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@pleun28194812a025 

 

I've moved your post about your student account from Enterprise & Teams to Download & Install.

 

Jane

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi, 

Were you able to log in to the Creative Cloud app? 

Please try steps shared in the link for help:https://helpx.adobe.com/in/download-install/kb/cc-sign-in-prompt.html

Do let us know the outcome and feel free to update the discussion for any other questions. 

 

Regards 

Kanika 

 

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Thanks for the answers! Another browser downloaded Creative Cloud. But there is a new problem. I can't download Indesign because de MacOS isn't compatible. I try to update this but that didn't work...

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@pleun28194812a025 

 

You didn't say your macOS version. The CC app offers the current and one previous version. ProDesign Tools has some previous versions available for direct download that work with your paid subscription.

https://prodesigntools.com/

 

Jane

 

 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@pleun28194812a025 

 

you can use older versions with older os'es.

 

what's your mac os?

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New Here ,
Feb 02, 2023 Feb 02, 2023

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MacOS High Sierra Version 10.13.6

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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LATEST

the latest id version compatible with high sierra is id cc 2020, v 15.  you'll need to contact adobe support for that version, or if you don't mind using id cc 2019, you can install that yourself via prodesigntools.com:

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

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