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I can't log in to creative error 206

Explorer ,
Feb 19, 2024 Feb 19, 2024

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Hello. I can't log in to creative error 206. I have a license, but I can't use it because it won't let me log in to the creative system.

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Creative Cloud , Installation

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correct answers 2 Correct answers

Community Expert , Feb 19, 2024 Feb 19, 2024

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

...

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Community Expert , Feb 19, 2024 Feb 19, 2024

what's your hosts file contain?

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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Explorer ,
Feb 19, 2024 Feb 19, 2024

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1) I have windows 11 latest updated version with all components. 2) Yes, I see all 2 logos. 3) I tried disabling antivirus and firewall. Nothing helps.

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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did you disable your firewall and av?

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Explorer ,
Feb 19, 2024 Feb 19, 2024

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Yes. And what is the host file? I read from your link that there should be no adobe lettering.

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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it's a file that blocks internet connection sites.

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Explorer ,
Feb 19, 2024 Feb 19, 2024

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Is this why I can't install creative?

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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what's your hosts file contain?

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