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I can't sign in to my Creative Cloud

New Here ,
Jun 13, 2021 Jun 13, 2021

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1. Open Creative Cloud on my laptop (win 10)

2. Screen with "Signed out...-> sign in"

3. click on "sign in"

4. for a short moment the "sign in" screen appears 

5. after that a white screen with "loading Creative Cloud" 

6. after some time -> same as 2

=> repeat forever

 

(as I'm writing this, sometimes no 5. is "unable to reach Adobe servers" and when I click on "retry" the "Signed out" message appears again)

 

I reinstalled it a few times but its always the same :c

(bought it like a week ago)

TOPICS
Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

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See this related help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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