I cancel the last day of the 7 day trial but they charge me any way.

[jose fernandov21879464]

I am eligible for a refund?

[John T Smith]

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[Nancy OShea]

Are you absolutely certain you had a free 7-day trial and not a paid membership?  I ask because there is no obligation to pay with the 7-day trial.  It automatically expires and the software stops working.

Log-in to your Adobe account to find out exactly what services you are paying for.  See link below.

Adobe Account

[Abambo]

Please follow the instructions of Nancy OShea and John T Smith .

If you cancel the first 14 days of your subscription, you get a refund.  But as Nancy said, the 7 days trial expires simply.