I cannot connect to the internet to validate my serial number for Premiere Elements 12

New Here ,
Mar 26, 2014 Mar 26, 2014

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Hi

I have checked the firewall and security and privacy settings and allowed every program and site I believe are relevant.  I have six days remaining to validate my program.  Is there something else I can do to allow the connection?  Validating offline does not seem to be an option as the notification is basically devoid of links.

Would appreciate any help.

Grip12

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correct answers 1 Correct answer

Adobe Employee , Mar 26, 2014 Mar 26, 2014
Hi Grip12,There is no need to change hosts file to original state.Please refer to the below article for issues with no Internet connection errors.http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.htmlThanks

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Adobe Employee ,
Mar 26, 2014 Mar 26, 2014

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Hi Grip12,

Welcome to Adobe Forums.

Please rename the hosts file host.old

Below is the location of the file.

For Windows: C:\Windows\System32\drivers\etc

For Mac: Open the finder window and click on go and choose go to folder

              

               and type /etc and press enter.

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New Here ,
Mar 26, 2014 Mar 26, 2014

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Hi GautamBahl

Thanks for your advice.  Renaming the hosts file seems to have worked - I have exported a clip and it does not have a watermark.

Do I restore the hosts file to the original state?

Another problem is when I click on the Help button I cannot connect to the online Help site and others as it says I have no internet connection - which is incorrect.

Any suggestions

Thanks

Grip12

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Adobe Employee ,
Mar 26, 2014 Mar 26, 2014

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Hi Grip12,

There is no need to change hosts file to original state.

Please refer to the below article for issues with no Internet connection errors.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Thanks

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New Here ,
Oct 11, 2021 Oct 11, 2021

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None of this document works anymore

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New Here ,
Aug 24, 2014 Aug 24, 2014

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Thanks GautamBahl,I work for me. I cannot open the software for 2 weeks with this validate issue

Thanks

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