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I cannot update my Creative Cloud. I've tried it many times but it doesn't work. (Error code: 202)

New Here ,
Apr 11, 2023 Apr 11, 2023

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Community Expert ,
Apr 11, 2023 Apr 11, 2023

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New Here ,
May 06, 2023 May 06, 2023

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Adobe update failed.png

 

I tried with all your steps but it doesn't work either. I want to uninstall the desktop apps but it forced me to update Creative Could first, I have tried it but the update failed every time. Do you have other tips about this? Thank you in advance.

 

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Adobe Employee ,
Apr 11, 2023 Apr 11, 2023

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Hi there,

 

Happy to help!

 

Error 202 indicates the downloaded asset could not be download or extracted. Please make sure you have a stable internet connection when trying to update or download any Adobe app.

 

Try using the direct download link given here to download the desktop app : Download Creative Cloud desktop app.

The following link includes direct downloads for CC apps: Download Creative Cloud apps.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
May 03, 2023 May 03, 2023

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Hi Rashmi,

 

Thank you for your help. I tired it but unfornately it did not work. I can use the apps but I can't update, uninstall, or install anything. If you know other methods, I would appreciate it if you could share.

 

Thank you very much.

Ingfa

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Community Expert ,
May 03, 2023 May 03, 2023

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@ingfa 

 

did you follow the steps i linked.

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New Here ,
May 03, 2023 May 03, 2023

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For your steps, I will try them and will let you know soon. Thank you for your kind support.

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Community Expert ,
May 03, 2023 May 03, 2023

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sure.

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LEGEND ,
May 06, 2023 May 06, 2023

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1. The message says maybe there is not enough space on the disk. So... how much space is on the disk, please?

2. Maybe your version of Windows 10 is out of date. What version of Windows 10 do you run?
Please let us know if you need help finding the answer to either question.

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New Here ,
May 06, 2023 May 06, 2023

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I use Window 10 Pro. My space free is 54.3 GB

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LEGEND ,
May 06, 2023 May 06, 2023

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1. Thank you. 54 GB should be enough to download any app, though not run them well.

2. exactly which version of Windows 10 Pro?  Not "up to date" please, but the build number. 

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New Here ,
May 10, 2023 May 10, 2023

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W1.jpg

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Community Expert ,
May 10, 2023 May 10, 2023

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@ingfa 

 

again, restart your win 10 credential manager.

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Community Expert ,
May 06, 2023 May 06, 2023

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@ingfa 

 

restart your win 10 credential manager (start button > type services > find credential manager in the list > right click credential manager > click restart and retry restarting the update).

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