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i cant access photoshop it keeps asking for a subscription even tho i already have a monthly plan

New Here ,
Dec 05, 2015 Dec 05, 2015

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it keeps saying i dont have a subscription and if i want it i have to pay.....even tho i already paid.....installed thru creative cloud app.

if this is how its going to be i might just be asking for my money back.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Dec 06, 2015 Dec 06, 2015

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Expert ,
Dec 06, 2015 Dec 06, 2015

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confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Dec 21, 2022 Dec 21, 2022

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Hi, that happened to me also today. How did you fixed it?

Alin 

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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