I CANT DOWNLOAD IT!

[cameronk96848841]

I have tried downloading Creative Cloud, however half way through an error pops up saying, "Failed to install, error (1)".

I have followed the steps provided on Adobe's website, however nothing has changed.

Solution 1: was to uninstall the creative cloud desktop, however i could not do this because I am yet to install it.

Solution 2: run the Adobe Cleaner tool, which i did successfully.

Solution 3: reinstall at the administrator.  Which I am, and again the same error popped up.

Can someone please help!!!

also I am on a pc

[KanikaS · Accepted solution]

Hi,

Please refer the document below for help :

FAQ’s for Creative Cloud Installation Failed and Launch errors:

You may also get in touch with Adobe support for help :

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

[Robert29287047r3e0]

Exactly this is worthless

[John T Smith]

You replied to an almost seven year old discussion... if you need help, read below

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

[kglad]

@Robert29287047r3e0 

if you want help, start a new thread explaining what problem you see.