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I did not make a subscription, my money was withdrawn from my card

New Here ,
Apr 16, 2018 Apr 16, 2018

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return money to me please, I paid for the month, but did not subscribe.

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correct answers 1 Correct answer

Community Expert , Apr 16, 2018 Apr 16, 2018

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

There is a very large difference in buying an annual subscription with monthly payments, and a true MONTHLY plan which you may cancel at any time without paying a fee

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

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Community Beginner ,
Apr 16, 2018 Apr 16, 2018

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It could be the case that have accidentally purchased an annual subscription with a monthly payment, if this is the case than you will need to cancel your subscription and pay 50% of the remaining contract.

If not then contact customer support and they will try to fix the issue.

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Community Expert ,
Apr 16, 2018 Apr 16, 2018

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If you cancel within 14 days of ordering there is no early termination fee.

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New Here ,
Jun 15, 2023 Jun 15, 2023

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I want to refund the cost of one subscription since the money was withdrawn twice and to refund the funds for April since I do not need it and for some reason the subscription was turned on 

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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@ГАЛЯ3 

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Apr 16, 2018 Apr 16, 2018

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

There is a very large difference in buying an annual subscription with monthly payments, and a true MONTHLY plan which you may cancel at any time without paying a fee

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

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New Here ,
May 29, 2023 May 29, 2023

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Hi Jhon

I purchased the product for one month i.e. 26th April - 26th May.
But I see that default recurring deduction of Rs. 2029 has been deducted from my credit card ending with 0053 today at 4:17 pm. 
I request you to REVERSE the payment to my credit card.
Thanks in advance
Renuka

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Community Expert ,
May 29, 2023 May 29, 2023

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@Renuka30134128y2gn 

 

check your account to make sure you subscribed to the monthly subscription (which automatically renews for the next month unless canceled) vs the annual plan paid monthly (which is a one year commitment), https://account.adobe.com

 

if you need to cancel, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Sep 02, 2022 Sep 02, 2022

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Please refund the 128 amount that was withdrawn from my card

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LEGEND ,
Sep 02, 2022 Sep 02, 2022

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mm25930260f0mf, only scammers will contact you, not real Adobe. YOU must contact Adobe YOURSELF. This is just a public forum.

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New Here ,
Sep 02, 2022 Sep 02, 2022

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Please I want a refund of the money that was withdrawn from my card and I want to cancel the subscription.

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LEGEND ,
Sep 02, 2022 Sep 02, 2022

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WARNING! READ MY REPLY. You are inviting scammers to contact you !!! Do not respond to anyone who offers to help. YOU MUST CONTACT ADOBE YOURSELF !!

If you reply to a scammer your problems could get much worse.

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Please return my funds I may have subscribed in error.But do not require your services,thank you. 

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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@Sylvester286531580dy1 

 

these are user forums. no one here can cancel your subscription for you and no one here can refund any money. ie, you need to contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
May 02, 2023 May 02, 2023

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quote

@Sylvester286531580dy1 

 

these are user forums. no one here can cancel your subscription for you and no one here can refund any money. ie, you need to contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...


By @kglad

Facing same issue for last 3 days, but found your reply helpful. Much Thanks

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Community Expert ,
May 02, 2023 May 02, 2023

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@Elliot29690278gq45 

 

you're welcome.

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New Here ,
Apr 23, 2023 Apr 23, 2023

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You have withdrawn payment from my debit card even though registration did not cancel the registration plan. I request a refund

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Community Expert ,
Apr 23, 2023 Apr 23, 2023

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@Pierre29546693w3m9 

 

you must contact adobe support, yourself.  posting in these user forums, won't have any effect on your issue.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Oct 01, 2023 Oct 01, 2023

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تم سحب مبلغ 1,049.40 دون الاشتراك بأي خدمة 

Screenshot_2023-10-01-12-13-43-29_e2d5b3f32b79de1d45acd1fad96fbb0f.jpg

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Community Expert ,
Oct 01, 2023 Oct 01, 2023

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@Radwa32639634bob9 

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Oct 10, 2023 Oct 10, 2023

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I did not make a subscription, my money was withdrawn from my card

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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LATEST

@Jamsheer32846117or6d 

 

if you started no adobe trials or subscriptions or adobe stock purchases and have no idea why your credit card was used by adobe (or a mobile app store for an adobe product), contact your credit card issuer to report fraud.

 

otherwise, contact adobe support.

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