I did not make a subscription, my money was withdrawn from my card

New Here ,
Apr 16, 2018 Apr 16, 2018

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return money to me please, I paid for the month, but did not subscribe.

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correct answers 1 Correct answer

Community Expert , Apr 16, 2018 Apr 16, 2018

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

There is a very large difference in buying an annual subscription with monthly payments, and a true MONTHLY plan which you may cancel at any time without paying a fee

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

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Community Beginner ,
Apr 16, 2018 Apr 16, 2018

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It could be the case that have accidentally purchased an annual subscription with a monthly payment, if this is the case than you will need to cancel your subscription and pay 50% of the remaining contract.

If not then contact customer support and they will try to fix the issue.

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Community Expert ,
Apr 16, 2018 Apr 16, 2018

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If you cancel within 14 days of ordering there is no early termination fee.

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Community Expert ,
Apr 16, 2018 Apr 16, 2018

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

There is a very large difference in buying an annual subscription with monthly payments, and a true MONTHLY plan which you may cancel at any time without paying a fee

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

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New Here ,
Sep 02, 2022 Sep 02, 2022

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Please refund the 128 amount that was withdrawn from my card

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LEGEND ,
Sep 02, 2022 Sep 02, 2022

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mm25930260f0mf, only scammers will contact you, not real Adobe. YOU must contact Adobe YOURSELF. This is just a public forum.

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New Here ,
Sep 02, 2022 Sep 02, 2022

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Please I want a refund of the money that was withdrawn from my card and I want to cancel the subscription.

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LEGEND ,
Sep 02, 2022 Sep 02, 2022

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WARNING! READ MY REPLY. You are inviting scammers to contact you !!! Do not respond to anyone who offers to help. YOU MUST CONTACT ADOBE YOURSELF !!

If you reply to a scammer your problems could get much worse.

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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