I did not make a subscription, my money was withdrawn from my card

[жаннао18691615]

return money to me please, I paid for the month, but did not subscribe.

[thomasd33737910]

It could be the case that have accidentally purchased an annual subscription with a monthly payment, if this is the case than you will need to cancel your subscription and pay 50% of the remaining contract.

If not then contact customer support and they will try to fix the issue.

[John Waller]

If you cancel within 14 days of ordering there is no early termination fee.

[John T Smith · Accepted solution]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

There is a very large difference in buying an annual subscription with monthly payments, and a true MONTHLY plan which you may cancel at any time without paying a fee

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

[mm25930260f0mf]

Please refund the 128 amount that was withdrawn from my card

[Test Screen Name]

mm25930260f0mf, only scammers will contact you, not real Adobe. YOU must contact Adobe YOURSELF. This is just a public forum.

[mm25930260f0mf]

Please I want a refund of the money that was withdrawn from my card and I want to cancel the subscription.

[Test Screen Name]

WARNING! READ MY REPLY. You are inviting scammers to contact you !!! Do not respond to anyone who offers to help. YOU MUST CONTACT ADOBE YOURSELF !!

If you reply to a scammer your problems could get much worse.

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Sylvester286531580dy1]

Please return my funds I may have subscribed in error.But do not require your services,thank you. 

[kglad]

@Sylvester286531580dy1 

these are user forums. no one here can cancel your subscription for you and no one here can refund any money. ie, you need to contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...