I don't succeed in buying Premiere Pro

[janssen.rgm]

I want to buy a (one-time) monthly plan of Premiere Pro but when I go to the checkout the system

tells me that I already have a license in my account..... which is not the case.

I have the photography plan and in the past I bought a couple of times a monthly license of Premiere Pro, which

I now want to do again.

Why can't I?

In my account information I only see the Photography plan, nothing related to Premiere Pro.

Any ideas? I really don't want to create another Adobe account for each purchase I want to do.

I tried the "Adobe Customer Care assistent" but completely useless.

Thanks,

Rob Janssen.

[kglad]

how to change your subscription, Account and membership help

if that fails to help you, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[janssen.rgm · Accepted solution]

I finally managed to be in contact with a person who could help. It appeared that there were some cancelled licenses from the past still floating around in their system that prohibited the purchase of a new one. Once they removed these cancelled licenses I could buy a new one.