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I downloaded and installed Premiere Elements 2025 when I meant to install Photoshop Elements 2025

New Here ,
Oct 02, 2024 Oct 02, 2024

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I installed Premiere Elements 2025 by mistake . I meant to install Photoshop Elements 2025. How can I uninstall Premiere Elemets and Install Photoshop Elements 2025 instead?

 

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correct answers 1 Correct answer

Community Expert , Oct 02, 2024 Oct 02, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe

...

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Community Expert ,
Oct 02, 2024 Oct 02, 2024

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Did you pay for the download or are you using the UNpaid trial?

Return https://helpx.adobe.com/au/x-productkb/policy-pricing/return-cancel-or-change-order.html
-https://community.adobe.com/t5/account-payment-plan-discussions/how-to-return-non-subscription-adobe-software/td-p/13040970

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New Here ,
Oct 02, 2024 Oct 02, 2024

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I paid for the download. I thought I was paying for 3 years of Photoshop Elements 2025. I guess that I clicked on the wrong app.

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Community Expert ,
Oct 02, 2024 Oct 02, 2024

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contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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