I forgot the password

[Luisa5CAB]

I don't have anymore my  US cell phone number because I moved in Italy.  How Can I change my password if I don't know my old one?  And why to change it I need the old one? If I had the old one I would not need the new one.  Someone can help me?

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

Don't you write these things down and store them in a SAFE place?

Nobody here can help you with a lost password, sorry. 

Contact Adobe support directly for assistance.

Phone customer service M-F during normal business hours in your region.
https://helpx.adobe.com/contact/phone.html