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I got Lightroom instead of Lightroom classic

New Here ,
Dec 22, 2022 Dec 22, 2022

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Hi,

I subscribed to Lightroom instead of Lightroom Classic. what can I do? I paid for a one-year subscription. and had bought a new preset online and couldn't work with it, which is when I knew it was a different Lightroom I subscribed to.

 

Please, I really need it, and I can't subscribe to the two. 

 

Looking forward to hearing from you.

 

Kindly regards.

 

Henry

 

 

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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if you're within your 2 week trial period, cancel* and start the subscription you want (but check the photography plan).

 

if you're past the trial period, contact adobe support** and ask to swap plans. you'll avoid the late cancellation fee that way.


*
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

**
there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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LATEST

The Photography Plan includes both Lightroom and Lightroom Classic:

https://www.adobe.com/creativecloud/plans.html

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