I have a Full creative cloud license but most apps appear as trials- Does anyone know how to help?

[nathan@]

Hi, I have been given a full creative cloud license from my new employer but when I go to download some fo my apps, they appear as trials instead of download. It would be great if someone could help!

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[nathan@]

Thank you, I'll give that a try!

[Nancy OShea]

If you're on a Teams/Enterprise account, contact your IT dept admin.  They need to create a package and give you the correct log-in ID and password to use.

If you have a personal Creative Cloud plan also on this computer, I suggest you create a 2nd computer user ID for business.

[nathan@]

Thank you!

I'll contact them now, Thanks for the help.