i have a problem with a plan

New Here ,
Aug 22, 2022 Aug 22, 2022

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i bought the photography plan but i have typed, in the email space, a wrong one (not my Adobe account email) by mistake.

Now the payment is completed (i have 10 euro less on my credit card) but i can not login and use the plan because it is on another account which i don't know the password 

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Activation , New user

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hi there, 

 

We hear you! 

Please take a look at this article that will help you update your Adobe ID. With help of steps mentioned here you can change the email id. 

Hope this helps! 

 

Thanks 

Kanika 

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