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I have a problem with payment

New Here ,
Jan 17, 2024 Jan 17, 2024

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Daren34853254a3fy_0-1705501888477.png

 

Greeting

 

I have a problem with payment. I want to purchase the Illustrator program.

When I enter the visa information and agree to the terms to complete the payment, I see this message: “A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

 

But I didn't understand what the problem was? What is the solution?

Thank you all

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

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contact adobe support or try purchasing using a different (eg, mobile) browser. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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Hi @Dareen Hadi,

Did you try a different payment method?

Let us know. 

-Shivangi 

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