Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

I have a windows and don't know how to install my master collection

Community Beginner ,
Mar 25, 2019 Mar 25, 2019

Copy link to clipboard

Copied

I just switched from a MacBook to Windows and I can not figure out how to install my programs. My computer always says I need a File Manager/7z to open my collection but I also don't have a clue as to which one can do it best. I love my computer and hate to get rid of it just because of this issue. Please help!

Views

286
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Mar 26, 2019 Mar 26, 2019

When you choose to switch platform (between Mac and Windows) be sure to budget for all new apps. In this case you will now need to go subscription.

Votes

Translate
Community Expert ,
Mar 25, 2019 Mar 25, 2019

Copy link to clipboard

Copied

If you are downloading your suite from Adobe, the Windows version has 2 files: The 7z which contains the program and an .exe which uncompresses that .7z file, and creates the install folder. The Mac version just has a single .dmg Disk Image file.

If you can tell us what version you have, we can check that for you.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 25, 2019 Mar 25, 2019

Copy link to clipboard

Copied

When you purchased it, did you get both a Mac and a Windows license?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 26, 2019 Mar 26, 2019

Copy link to clipboard

Copied

LATEST

When you choose to switch platform (between Mac and Windows) be sure to budget for all new apps. In this case you will now need to go subscription.

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines