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I have been locked out of creative cloud!!

Advocate ,
Dec 18, 2019 Dec 18, 2019

I have CC on 2 computers. I am signed in on one no problem, but when I try to use an app on the other it gets me to sign in again, but tells me to change my password! I don't want to change my password, and it conforms to requirements as I changed it only recently. What's more if I click on the link to reset I get an email in SPANISH! WTF? Has Adobe been hacked AGAIN?? 

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Creative Cloud
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correct answers 1 Correct answer

Community Expert , Dec 18, 2019 Dec 18, 2019

You should be able to run CC on two computers (not at the same time). Sounds like you should contact Adobe to try to get everything reset back to the two computers you care about (in English). 🙂 

 

This is a public user-to-user forum, not the link to Adobe support, so other users here can't help with an account problem. But here's a way to get help directly from Adobe:

  • Be sure to remain signed in with your Adobe ID before accessing the link below (you must also allow "cookies" in your web brow
...
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Community Expert ,
Dec 18, 2019 Dec 18, 2019
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You should be able to run CC on two computers (not at the same time). Sounds like you should contact Adobe to try to get everything reset back to the two computers you care about (in English). 🙂 

 

This is a public user-to-user forum, not the link to Adobe support, so other users here can't help with an account problem. But here's a way to get help directly from Adobe:

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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