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I have downloaded Photoshop but it wont let me install it as my password is incorrect

New Here ,
Oct 14, 2015 Oct 14, 2015

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I have tried to download the Photoshop creative cloud but it asks me to enter a password when I try and install it. I have tried many options but none work. Please can you help me ASAP.

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Creative Cloud

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Adobe Employee ,
Oct 14, 2015 Oct 14, 2015

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Hi,

It must be prompting you for the user account password for your machine.

Please try to enter the password you use to log in to your machine.

Regards,

Sheena

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New Here ,
Aug 27, 2018 Aug 27, 2018

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This doesn't work for me.  I have tried multiple passwords and it still doesn't let me log in.   Have even tried to reset the password and still won't work.

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Community Expert ,
Aug 27, 2018 Aug 27, 2018

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Assume you're on a Mac?

Can you post a screenshot of the dialogue box?

If it look something like this, it's asking for your local administrator username and password. Nothing to do with Adobe.

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New Here ,
Feb 08, 2023 Feb 08, 2023

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Yes I had the same thing.  Sheena solve it.  Use your computers password.   Thank you

 

 

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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this is a common mac issue.

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