I have problem about Photoshop Creative Suite 6 Design Standard installing in new NB.

New Here ,
Feb 22, 2022 Feb 22, 2022

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I have problem about Photoshop Creative Suite 6 Design Standard installing in new NB.
I have already uninstalled PS CS6 from my old notebook. But why? PS CS6 in new notebook still shows "The serial number 14081..............69256 is already in use by the maixmum of 2 computers.
I can't retry activation and continue.
How do i do?

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Adobe Community Professional ,
Feb 22, 2022 Feb 22, 2022

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Contact Adobe Customer Support and tell them you need an ACTIVATION COUNT RESET. This is the only support they are allowed to provide for Creative Suites.

 

If they don't understand what you're talking about, ask to be transferred to a supervisor or to a CSR with more experience.

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Adobe Community Professional ,
Feb 22, 2022 Feb 22, 2022

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As @LinSims said, you need an activation count reset.  But that's all Adobe can help with now that CS6 is discontinued & unsupported.

Likewise, your new laptop needs a compatible operating system for decade-old software.  Which OS do you have?

 

CS6 cannot work on Catalina or higher.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

CS6 will never be tested on Windows 11.  It might work or it might not.  

 

Depending on what you use, new software may be necessary.


MODERN OPTIONS:
Photoshop Elements or Premier Elements (approx $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Spark with premium features
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps (51 + apps & services) and Single Apps Plans
https://www.adobe.com/creativecloud/plans.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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