I have reinstalled my Pc

[Luksusbugen]

I have reinstalled my Pc and logged of Lightroom 6 first and deactivated Photoshop Elements 11. When Windows 10 was running as it could I installed Lightroom 6 with it's key and logged in. I did the same with Photoshop 11 but it prompts me now and then for my adobe ID. The ID is rejected but I can use it to login to Lightroom and Adobes website - it must be ok. Is Adobe trying to tell me that Photoshop 11 is to old?

Peter

[Peru Bob]

Luksusbugen  wrote

Photoshop 11

Peter

Photoshop 11 as in Photoshop CS4 or Photoshop Elements 11?

[Abambo]

I have reinstalled my Pc and logged of Lightroom 6 first and deactivated Photoshop Elements 11.

OP means obviously Photoshop Elements 11...

[Peru Bob]

Note to self:  Must read more closely. 

[Peru Bob]

I don't know why Photoshop Elements would ask for your Adobe ID.  If anything, it would ask for your serial number.

[MelissaLA88]

Hi! Odd. Elements shouldn't be asking for an Adobe ID at all. A serial number, yes. To better help you, could you provide us with some screenshots so we can see what you're seeing?

[Luksusbugen]

The reason was that my PhoshopElements 11 was too old and Adobes licensserver for this version isn't running anymore. I have upgraded to the latest version. Adobe told me. And the latest version was cheaper.

I have Lightroom too but think that this a "nice to have" thing.

Peter

[Peru Bob]

Luksusbugen  wrote

The reason was that my PhoshopElements 11 was too old and Adobes licensserver for this version isn't running anymore.

If support told you that, they were wrong.

I just tried deactivating, uninstalling, and reinstalling PSE 11 and it worked for me by inputting the serial number.