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I have separate yearly photoshop and premiere pro plan, can i change it to one 36euro plan ?

Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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dont know why i choose 2 separate plans i was thinking i cancell the Ps plan but today i realize i dont, so im paying 2x 24,5, instead of choosing adobre creative plan for 36euro, can i change it somehow,? 

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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https://www.adobe.com/creativecloud/plans.html

Adobe Stock is 36 euro. CC is 64 euro.

(change the page to your own region)

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Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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yeah i know its 36 euro but now i can change only one of my 2 plans to adobe stock 36euro, if  i change one plan to adobe stock i have one left, i cant cancell it without paying 136euro cancelation fee, my question is: can i change both of my plans to adobe stock

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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Adobe Stock does not come with software just images. (or I am missing something?)

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Community Beginner ,
Nov 06, 2022 Nov 06, 2022

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i mean creative cloud 

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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You can't change plans.  But you can cancel your current plan and get a new one.   However cancelling early would incur 50% early termination fee.  Please read the TERMS below.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.  Click on Manage Plans.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 11, 2022 Nov 11, 2022

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I got new plan thanks to support service. topic closed

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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good to hear.

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