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I have the Creative Cloud plan All applications 100 GB and it won't let me download premiere pro

New Here ,
Aug 24, 2023 Aug 24, 2023

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I just got the Creative Cloud plan All applications 100 GB and when I download the CREATIVE CLOUD it doesn't let me download the premiere and I get to buy it and when I want to buy it with the same plan that I have it doesn't let me

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Community Expert ,
Aug 25, 2023 Aug 25, 2023

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New Here ,
Sep 02, 2023 Sep 02, 2023

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It's not about the specs. Creative Cloud only has the BUY option and not INSTALL.

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Community Expert ,
Sep 02, 2023 Sep 02, 2023

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@cookie-cookie 

 

if you have an active subscription that includes the problematic app (double-check there's no account problem, https://account.adobe.com) and see buy:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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New Here ,
Sep 02, 2023 Sep 02, 2023

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have the same problem

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New Here ,
Nov 11, 2023 Nov 11, 2023

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I have the same problem. 

 

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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@BestAliEver 

 

if same problem (ie , subscription shows app trials) > same response 

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