I haven't used the free trials but it has kept saying it has expired

Report · Jul 12, 2019

hi

I bought an used Mac a week ago and I tried to install free trials of some adobe programs.

unfortunately it said free trial had expired, at that time I thought it was my account problem so I created another account.

however it has kept saying free trial has expired even though I have never used it.

also it hasn't passed a week since I bought this Mac. ;(

I tried resetting 'host' following adobe homepage saying, but it doesn't work.

I cannot understand why it kept saying free trial has expired even though I've just created new account.

and by the way, I have formatted this Mac yesterday so I don't think there are any Adobe logs left on my computer.

I asked the seller if he ever installed that program on this Mac, he said yes.

if that is the problem, how could I solve this?

I asked support team for help yesterday, but they just suggested I use another browser.

I installed them with creative cloud, though.

Report · Jul 13, 2019

The free trial is once per computer As well as once per account. There isn’t a “fix”, that’s as designed (because otherwise some people would just keep resetting!)

you can can take out the (more expensive) month by month plan which you can cancel at short notice. Don’t take out the regular plan, it’s a commitment to pay every month for the year.