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I just purchase photoshop and it wont let me download

New Here ,
Mar 01, 2016 Mar 01, 2016

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i cannot download photoshop and i purchase it

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correct answers 1 Correct answer

Adobe Employee , Mar 01, 2016 Mar 01, 2016

Hi,

Could you please share the message you get while downloading ?

If possible kindly attach a screenshot .

Meanwhile is see you purchased Creative cloud photography plan under the same email as with forums .

You may use the following link for download ::Creative Cloud Help | Creative Cloud for desktop.

Also you may check the system requirements for photoshop download :

Photoshop system requirements

Hope this resolves your query !!!

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Adobe Employee ,
Mar 01, 2016 Mar 01, 2016

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Hi kenib66090110,

What is the error you are getting ?

Regards,

Tanusree Haldar

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Adobe Employee ,
Mar 01, 2016 Mar 01, 2016

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Hi,

Could you please share the message you get while downloading ?

If possible kindly attach a screenshot .

Meanwhile is see you purchased Creative cloud photography plan under the same email as with forums .

You may use the following link for download ::Creative Cloud Help | Creative Cloud for desktop.

Also you may check the system requirements for photoshop download :

Photoshop system requirements

Hope this resolves your query !!!

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New Here ,
Feb 05, 2023 Feb 05, 2023

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i dont know where to start so confusing can you call me

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New Here ,
Feb 05, 2023 Feb 05, 2023

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please respond

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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@andre28270856k6g0 

 

what question do you have?

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LEGEND ,
Feb 06, 2023 Feb 06, 2023

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No, we can't and won't call you. Take a deep breath and carefully explain your problem. Warning: scammers may contact you. Ignore any private messages especially if they claim to be from Adobe support!!!

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Adobe Employee ,
Mar 08, 2016 Mar 08, 2016

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New Here ,
Jul 23, 2022 Jul 23, 2022

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Just I purchase photoshop and payement already done but I cannot download photoshop software please help me

 

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LEGEND ,
Jul 24, 2022 Jul 24, 2022

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Could you please share the message you get while downloading ?

If possible kindly attach a screenshot .

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New Here ,
Jan 06, 2023 Jan 06, 2023

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it just keep sending me to the purchase page

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LEGEND ,
Jan 06, 2023 Jan 06, 2023

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gf235093246zl7, Could you please share the message you get while downloading ?

If possible kindly attach a screenshot .

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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@kenneth binns 

 

if you really mean you purchased a photoshop subscription (and not a photoshop elements license), install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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