I just purchased Creative Cloud / Photoshop, Photoshop did not complete loading. How do I get it?

New Here ,
May 27, 2022 May 27, 2022

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The dialogue box states that Photoshop did not complete loading. How do I restart Photoshop so it will load and  I can use this service I paid for?

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Adobe Community Professional ,
May 27, 2022 May 27, 2022

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Adobe Community Professional ,
May 27, 2022 May 27, 2022

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restart your computer and then follow the suggestion of @Peru Bob.

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Adobe Community Professional ,
May 27, 2022 May 27, 2022

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html


Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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