I lost my Adobe Pack licences after I updated to macOS Catalina a

[Vathees]

Hi there 

I kindly bring you an issue that curently I faced with my MacBook Air. I updated my OS last week with Catalina and after that I lost my Adobe Pack licenced.  I bought my MacBook Air in Sri Lanka with inbuild Adobe Pack. 

Could you please someone help me to come out from this issue ? 

[John T Smith]

I don't know what you mean by Adobe pack, but the only help I have is below

For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account https://account.adobe.com/products
--then click Order history on the left and the link to your order that shows on the right
--and finally click the link "Downloads and serial numbers" that will appear
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

[Vathees]

Thsnk you very much for your kind reply.

I never bought Adobe Pack It came with MacBook Air when I buy here in Sri Lanka. Adobe Pack including Premiere Pro, Photoshop

Should I contact Apple Dealer to sortout this issue  or any other ways to solve? 

[Test Screen Name]

If this is Creative Suite, Apple have made very sure that you will never run it in Catalina. Time to get up to date with a subscription. 

[Vathees]

Thank you for your prompt reply Yes its Adobe Creative Suit. 

Is there any way to get it back ?? 

[Test Screen Name]

It is absolutely impossible to get Creative Suite to run in Catalina. Apple have forced you to get all new software. You can expect this with every macOS upgrade, it's a bonus when it does not happen.