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I'm getting an incompatible error in apps

Explorer ,
Dec 02, 2022 Dec 02, 2022

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I get the error that all Adobe programs are not compatible. I am using the latest version of Windows 10.

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CC FAQ , Creative Cloud , Installation

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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when do you see that error?

did you make any changes to anything adobe or your os?

 

embed a screenshot of that error.

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Explorer ,
Dec 02, 2022 Dec 02, 2022

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I installed the Creative Cloud application not on the disk with windows, but on the other, could it be related?

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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the cc desktop app MUST be installed on your c drive with windows, or you're going to see something crazy like that screenshot.  but just to make sure:

 

the cc apps can be installed on the non-root of a non-removable hard drive, not necessarily the c drive.

 

did you mean to say the apps are on another drive, or did you actually mean the cc desktop app is installed on another drive??

 

if the cc desktop app is installed on the non-c drive,

 

1. how did you even do that?

 

and

 

2. you're going to need to uninstall it.  does windows show it's uninstallable?  (don't do that, yet).

 

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Explorer ,
Dec 02, 2022 Dec 02, 2022

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Before formatting the computer, all cc applications were working. After formatting, I installed cc applications on a separate disk, could the problem be caused by this?

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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you can't format a computer.  you format a hard drive (or all hard drives or some hard drives).

 

so, exactly what did you do?  you're not charged by the word so there's no reason to be terse here.  eg, you installed your cc desktop app on the c drive and then installed the apps on the default (c) hard drive?  and everything was working?

 

then you did what?  (details are important.)

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Explorer ,
Dec 04, 2022 Dec 04, 2022

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I'm telling you from the beginning. Normally adobe programs were running smoothly on my computer. Since my computer got heavy, I decided to format it and I formatted and installed the same windows on my computer again. Before formatting, I was not encountering this error in cc application, but after formatting, I am encountering this error and I cannot install programs.

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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did you install the cc desktop app to the default c drive?

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Explorer ,
Dec 04, 2022 Dec 04, 2022

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No I installed it on D drive

 

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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again, that's a problem.  it needs to be installed on the c drive.

 

how did you install it to the d drive?  or did you migrate/move it to the d drive?

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Explorer ,
Dec 04, 2022 Dec 04, 2022

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I set the install folder of apps to D

 

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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again, that's not the same as the install location of the cc desktop app itself.

 

so again, is the cc desktop app installed on the default c drive?

 

do you understand the difference between where the cc apps are installed and where the cc desktop app is installed?

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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>I am using the latest version of Windows 10

 

Exactly what does that mean? As an actual version, not just 'latest'

 

I have read some recent messages that version 22H2 is causing problems

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Explorer ,
Dec 03, 2022 Dec 03, 2022

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I get this error

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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Please answer the questions asked by kglad.

Can you translate the error message to English for us? 

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Community Expert ,
Dec 03, 2022 Dec 03, 2022

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Please answer my Dec 02 question

 

Are you using Windows version 22H2?

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Explorer ,
Dec 04, 2022 Dec 04, 2022

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I get the error that you need to update your system to install the application. The latest version is already installed on the system

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