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I´m told to face the end of a test Abo free of charge, although my credit-card is charged since May

New Here ,
Aug 07, 2021 Aug 07, 2021

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I´m told "to face the end of my test Abo" supposedly free of charge, although my credit-card is charged since May2021 monthly with EUR 24,99 by Adobe Systems Software in Dublin /IRE for having ordered "Adobe Acrobat PRO DC", which I originally intended, but I realize since May many problems to start my PRO DC everytime as appearantly there is still another program of Adobe Acrobat DC installed on my PC which fights against the new-installed article.

 

So I want to finish the use of it as it is helpless in that way and I want to cancel my Abo. There is no easy possibility to contact with a mail address to do so and I don't want to spend such a lot of time with a cancellation.

Is there anybody from the support team to help me in this matter?

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Creative Cloud , Installation , New user

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Community Expert ,
Aug 07, 2021 Aug 07, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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