I need assistance installing Creative Cloud.

[Lusacan]

I've been trying to install it for a little bit now. I've followed all the help options that I've come across and yet nothing seems to be working. I also tried the cleaner tool and still nothing. I follow the instructions but I keep getting the same result. "Installation error 1" Some help would be very much appreciated.

[KanikaS · Accepted solution]

Hi ,

please refer :-

Error: "Failed to install" | Creative Cloud Desktop

or

Creative Cloud desktop failed to install. Error code: 1

Hope this Resolves your issue

[Lusacan]

It took me a little bit, but I finally got it. Thanks for the help!

[PaulXR]

Please have tech access my computer to do creative cloud install

[kglad]

@PaulXR 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[John T Smith]

>Please have tech access my computer to do creative cloud install

This is a public forum, you need the link to Adobe support, not other users

Be sure to remain signed in with your Adobe ID before accessing the link below
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