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I need assistance installing Creative Cloud.

New Here ,
Aug 24, 2015 Aug 24, 2015

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I've been trying to install it for a little bit now. I've followed all the help options that I've come across and yet nothing seems to be working. I also tried the cleaner tool and still nothing. I follow the instructions but I keep getting the same result. "Installation error 1" Some help would be very much appreciated.

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correct answers 1 Correct answer

Adobe Employee , Aug 24, 2015 Aug 24, 2015

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Adobe Employee ,
Aug 24, 2015 Aug 24, 2015

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New Here ,
Aug 24, 2015 Aug 24, 2015

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It took me a little bit, but I finally got it. Thanks for the help!

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New Here ,
May 06, 2023 May 06, 2023

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Please have tech access my computer to do creative cloud install

 

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Community Expert ,
May 06, 2023 May 06, 2023

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@PaulXR 

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
May 06, 2023 May 06, 2023

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>Please have tech access my computer to do creative cloud install

 

This is a public forum, you need the link to Adobe support, not other users

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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