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I Need help and i want to talk to real person

New Here ,
Feb 24, 2016 Feb 24, 2016

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I Need help and i want to talk to  real person

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correct answers 1 Correct answer

Community Expert , Feb 24, 2016 Feb 24, 2016

chat is your best bet,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Community Expert ,
Feb 24, 2016 Feb 24, 2016

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chat is your best bet,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Explorer ,
May 14, 2022 May 14, 2022

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Screen Shot 2022-05-14 at 8.16.57 AM.png

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Been there, done that,NOT HELPFUL

 

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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with what do you need help?

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New Here ,
Oct 31, 2022 Oct 31, 2022

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I am subscribed to Lightroom, so should be able to access lightroom mobile. It says my trial has expired. Huh?? Anyway, chatted at great length with a gentleman online who insisted that I'm not subscribed.  

So when I tried to purchase the app, I'm told I'm already a subscriber!! I GIVE UP!! This has been a merry-go-round that I need to get off. Ugh!

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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LATEST

ok

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New Here ,
Dec 03, 2017 Dec 03, 2017

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I did that. Swati referred me back to the forum community.

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Community Expert ,
Dec 03, 2017 Dec 03, 2017

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what's the problem/question?

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New Here ,
Jun 15, 2018 Jun 15, 2018

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I want to talk to a real person about Adobe

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Community Expert ,
Jun 15, 2018 Jun 15, 2018

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There is a telephone number at the bottom of https://creative.adobe.com/plans but I think that is only for sales

For everything else you need to use Chat... or ask a specific question here to see if someone can help

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New Here ,
Dec 07, 2018 Dec 07, 2018

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Is it possible to talk to a real person regarding a problem I am having with Adobe?

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Community Expert ,
Dec 07, 2018 Dec 07, 2018

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no. read above.

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Explorer ,
May 14, 2022 May 14, 2022

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Screen Shot 2022-05-14 at 8.21.29 AM.png

 I tried to ask the Chat bot if i could submit a simle suggestion and this is basically the response I got.

 

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Explorer ,
May 14, 2022 May 14, 2022

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simple

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Community Expert ,
May 14, 2022 May 14, 2022

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@Barbara Mills,

 

you've jumping into a thread that already has ambiguity and adding more ambiguity.  for example, your 2nd post (and it's clarification), add nothing helpful.  it may make you feel better, but it wastes everyone else's time.

 

and your post of a 404 page, does not include the page's url, so it's too ambiguous to address except to point out the ambiguity.

 

bottomline: if you want help using chat, follow these steps:

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

if you want help with something else, what is it?

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New Here ,
Sep 23, 2019 Sep 23, 2019

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I want to talk to someone. 

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New Here ,
Feb 06, 2020 Feb 06, 2020

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I purchased Adobe Premiere Elements 2020 and when I try to enter the Redemption Code on the website to get a serial number, it says my code is invalid. Is this a common problem? How do I go about getting a number/code that works. 😕

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Community Expert ,
Feb 06, 2020 Feb 06, 2020

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Where did you buy it from? 

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Community Expert ,
Feb 15, 2020 Feb 15, 2020

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OK, you told me by private message (since the Reply button wasn't working for you, and I've reported that) that you purchased this on the Amazon website. I'm not sure if that is considered buying directly from Adobe, although it feels as if it ought to be.

 

In any case, what you need to do is contact Adobe customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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