I paid for 2 subscriptions but only wanted one

New Here ,
Jun 10, 2015 Jun 10, 2015

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I was charged for double downloads.  I only wanted the pc version of adobe photo elements and premier student version.  How can my credit card be credited?

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correct answers 1 Correct answer

Adobe Employee , Jun 10, 2015 Jun 10, 2015
MaryI'm sorry you are having difficulty. Generally if you are logged into your adobe id, you can see the chat or phone option as appropriate.Please try this link and let me know if you are successful: I still need help.Regards,Pattie

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Adobe Employee ,
Jun 10, 2015 Jun 10, 2015

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Mary,

Please click on the link below to contact support on this issue:

CC_membership-account-payment-support


Pattie

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New Here ,
Jun 10, 2015 Jun 10, 2015

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Already did that.  I keep going back to the first screen.

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Adobe Employee ,
Jun 10, 2015 Jun 10, 2015

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Mary

I'm sorry you are having difficulty. Generally if you are logged into your adobe id, you can see the chat or phone option as appropriate.

Please try this link and let me know if you are successful: I still need help.

Regards,

Pattie

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New Here ,
Apr 01, 2022 Apr 01, 2022

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i have Acrobat Reader DC

and Acrobat DC. I was trying to make a payment and accidently downloaded one i didnt need. 

which is Reader DC. Please cancel and credit my account, Thank You.

 

 

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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