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I pay for all Creative Cloud apps, yet I see Try and Buy on all the apps I should have access to.

New Here ,
Aug 05, 2023 Aug 05, 2023

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I'm paying an Anual, Monthly plan of $31 a month to have access to all of Adobe Creative Cloud apps, yet I only have access to the basic apps:

BrendanXX6_0-1691254502523.png

I wanted to try Premier pro as it's an app that should be available to me, yet I see "Try and Buy" as the option when it should be install with my plan...

BrendanXX6_1-1691254557824.png

Does anyone know what's going on here??

Thanks!

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Community Expert ,
Aug 05, 2023 Aug 05, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

<moved from enterprise and teams >

 

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